Here is the sweet nugget, the money shot:
” The essential difference between knowledge and information is that people will use information to feed themselves while those who use and create knowledge feed a crowd. “
I recently saw a video from one of the well-known social celebrities discussing the need for alternative organizational strategies with a well-known research analyst. The emphasis of the dialog was about empowering employees. While the dialog was interesting it represents an accident looking for a place to happen.